Product Owner

Education: HBO / WO bachelor Employment: Full-time    Relocation:  not possible  Work setting: Hybrid

You enjoy doing this:

You will translate research findings into clear goals with specific outcomes for our clients and business

• Uncover bottlenecks in the conversion and use of the product by actively doing (UX) research and analyzing consultants' demos and client conversations.
• Translate research findings into clear goals with specific outcomes for our clients and business, ensuring stakeholders immediately grasp the impact.
• Assess client needs and weigh those against our time investment with value delivery in mind.
• Compile all client needs in a prioritized list in an agile roadmap.
• Actively maintain the roadmap to align with the current business strategy.
• Create sketches/prototypes of potential user flows. 
• Collaborate closely with software engineers and implementation consultants to bring envisioned solutions to life, inspiring and informing them about the purpose behind your ideas.
• Proactively engage with all stakeholders to ensure product needs, changes, and their impact are well understood.
• Actively contribute to marketing discussions on how best to position the product.

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A day you’ll love: 

9:00 - 9:45 Roadmap check-in. Review the current roadmap status with Jeroen, our CEO. Numerous requests for a new reporting tool came in. You weigh the pros and cons of each request and decide what to add to the roadmap. You share your ideas with Jeroen.

9:45 - 10:30 Stand-up time, incl. feature discussion! Markus's development team has a query about enabling single sign-on (SSO) for multiple learning portals. Join the discussion and make some difficult decisions on the direction!

10:30 - 12:30 Research time. Set up research with UXtweak to gauge how new users use the Academy.

12:30 - 13:15 Lunch break! Enjoy a hearty lunch with boiled eggs, local cheeses, and organic spreads.

13:15 - 14:45 Planning time. Firm up plans for the reporting tool by merging multiple customer requests into an agile work plan for the development, support, and content teams.

14:45 - 15:00 Check-in time. Joey’s development team wants to validate their ideas with you. You listen and give advice!

15:00 - 15:15 Relaxation time. Take a breather and get some fresh air to stay focused.

15:15 - 16:00 Meeting time! Meet with content team member Caroline to discuss the content for the pricing page. Decide which features need to be highlighted.

16:00 - 17:30 Improvement time. With implementation consultant Paulina, you continue working on a project that enhances information collection from client demos and conversations, which you can utilize for your product roadmap.

This is where you’ll see yourself:

We've found that a Product Owner with a genuine passion for technology and user experience research thrives in our dynamic, fast-paced environment. Typically, they meet the majority of the following criteria:

• Have at least 2 years of full-time experience as a Product Owner in a similar software environment.
• Hold a BSc or MSc degree (or mindset).
• Understand agile work methods to achieve maximum results in small steps.
• Enjoy independently creating and executing research plans.
• Like engaging with clients to understand their needs.
• Have experience in making UX designs. 
• Have experience in crafting product visions and roadmaps.
• Are organized and can manage information effectively.
• Feel confident in making difficult decisions, also in case of conflicting interests.
• Communicate your plans persuasively and proficiently, ensuring that your stakeholders are brought along while simultaneously cultivating strong relationships.
• Are a true team player who keeps motivation high.
• Lives in the Netherlands. 
• Are fluent in English.

What we offer in return: 

Personal development is a top priority

• Contribute to an international, growing company with a mission.
• A salary that grows with you. We start at 3,500 euros a month (full-time), but it really depends on your experience and skill level.
• An international team of young and more experienced colleagues who support each other with feedback.
• Personal development is a top priority!
  • Learn by stepping out of your comfort zone, making mistakes, and growing from them.
  • Devote six weeks each year to enhance and broaden your skills.
  • Participate in (online) courses and conferences of your choice!
• A caring company that offers:
  • Monthly chair massages.
  • Healthy communal lunch catering to dietary preferences.
  • No overtime, promoting work-life balance.
  • Alternating work weeks with play weeks for side projects, technical exploration, and skill growth.
  • Customizable hardware for optimal work conditions (standing desk, multiple screens, monitor glasses, etc.).
  • Paid parental leave.
• An excellent working atmosphere with regular barbecues, movie nights, game evenings, (online) team activities, and celebratory champagne for success!
• We embrace a hybrid work style, preferably two office days in the office and the flexibility to choose your workspace on other days. If you prefer working more from home, that's also open for discussion.

Read what makes Easy LMS special.

About Easy LMS

We are a growing software company with an international team passionate about personal growth and development. The outcome is a user-friendly LMS that stimulates effective learning and makes training enjoyable! Our primary focus is trainers who deliver training to small and medium-sized businesses, but we deliver a great training experience for any scenario and every team! 

We have over 1,500 clients in more than 120 countries. Our office is located in the center of Delft. We are a small, agile company with a collegial culture of supporting each other as a team. Our aim is also to be a calm company where you can be proud of your achievements.

Apply 

Feeling enthusiastic? Send your CV to us at jobs@easy-lms.com. Tips for your CV? We would like to see your experience with product management and research. We value collaboration, so explain what each project involved, your role, and which competencies you had to employ. Do you have any questions about this position? Please contact Caroline Heijkoop - de Vor on +31 683712762.

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FAQ

Can I - as Product Owner - do research myself to understand our target audience better?

Understanding our target audience plays a critical role in your role as PO

Understanding our target audience plays a critical role in your role as a Product Owner. If you know our audience, you can make well-informed decisions.

As a Product Owner, you'll have specific needs or target audience questions that you want to address to steer your roadmap. In that case, you can do research yourself. We don’t have a dedicated UX researcher. The complexity of the question determines the time investment required. Sometimes, these questions are small-scale, and other times they're more significant. Ultimately, you decide on the allocation, ensuring it remains manageable. The key principle is to ensure that the direction and next steps are clear for both development teams and other stakeholders.

Typically, you'll spend about 30% of your time on research, although this can vary depending on the nature of your research question.

What tools will I have access to as a Product Owner?

Here are the tools we currently use:

• Productboard: A web-based platform for managing feature requests and selections, which we use to shape our roadmap.
• Confluence: A web-based document management system for all our documentation, including our product plans, which we share with development teams.

It is up to you what you want to use! You can shape your work process!

What tools will I have at my disposal for research?

These are the tools we currently use:

• Condens: An online video transcription and research tracking tool handy for transcribing customer conversations and identifying trends.
• UXtweak: A tool for conducting anonymous client surveys and recording client interactions.

It is up to you what you want to use! You can shape your work process!

What training opportunities are available within the company?

We believe in learning through hands-on experience and stepping out of your comfort zone

Your personal growth is our priority. At our company, we believe in learning through hands-on experience and stepping out of your comfort zone. We encourage you to take on new challenges with guidance. We provide the time and space for you to explore and learn, especially during our designated playweek. Learning is seamlessly integrated into our process, with no pressure for immediate results. It's perfectly okay to make mistakes; we foster a safe environment for experimentation. Everyone here recognizes that mistakes are valuable learning experiences.

Additionally, you can attend courses, workshops, conferences, or collaborate with experts. Just submit a short proposal outlining why this is essential for your role, and we'll approve it! If you're interested in learning from colleagues in different disciplines, you can shadow them for a day. As a Product Owner, understanding support inquiries or engineers' workflows can be particularly insightful. Don't hesitate to spend time with them to enhance mutual understanding and knowledge exchange.

What type of team will I be a part of?

You'll essentially be fluid between teams. You'll closely collaborate with our two development teams, comprised of front-enders, back-enders, and implementation consultants. Several times a day, you have contact with them regarding the feature progress. You use those contact moments to verify ideas and clarify edge cases. Together, you'll shape the (technical) solution for your product idea.

You will also regularly work with our CEO, Jeroen, who previously served as a Product Owner and possesses a keen sense of product direction. He'll be there to give you a strong start during the initial months and will be your main point of contact whenever you're uncertain about the product’s direction.

Additionally, you'll collaborate with the content marketing team to determine product profiling strategies and with the COO, Caroline, for strategy alignment and continuous improvement.

Will I work remotely or in the office?

We enjoy the collaborative office environment, but we also support remote work. However, we expect you to be in the office occasionally, as it facilitates smoother collaboration. We prefer two days in the office, but we will not force you to come to the office when no one is there. Our logistical setup is designed to accommodate remote work seamlessly. We operate on a 'remote-first' policy, which entails:

• All important communication happens online via Slack.
• All documentation is online.
• Meetings are conducted online when >1 person are working remotely.